Patient Advocacy

Patient and Physician Advocacy 202-444-3040
Patient Care Line 202-444-CARE (2273)

This department provides advocacy and assistance to patients/families and physicians in all care settings and acts as liaison between patients, physicians, hospital staff and departments to recognize and remove any obstacles to providing high quality care. Advocates can be contacted Monday to Friday 8 a.m.-5:30 p.m. at 202-444-3040 and by pager on the Patient Care Line 202-444-CARE (2273). After hours, contact the Patient Care Line or the Clinical Administrator through the Page Operator 202-444-PAGE (7243).

Patient Rights and Responsibilities

Rights: A Patient has the Right to:

  • Respectful and considerate care and to be free from neglect, exploitation, abuse or harassment
  • Receive treatment without discrimination as to age, race, ethnicity, color, religion, culture, language, physical or mental disability, sex, sexual preference or orientation, national origin, disability, gender identity or expression or socioeconomic status
  • Receive information in a manner in which you understand
  • Privacy and to receive a notice of our privacy practices and individual privacy rights
  • Have your primary physician notified of admission to the hospital and to be informed of the name of the provider who will have primary responsibility for your care, treatment or services
  • A clear, complete, and understandable description of your condition and treatment choices
  • Ask questions and expect answers about benefits, common risks and recognized alternatives before giving your permission for any procedure or research study
  • Refuse a diagnostic or therapeutic procedure, treatment, or research study to the extent permitted by law, and to be informed of the medical consequences of refusal
  • Have pain appropriately assessed and managed
  • Have a family member or representative of your choice notified of admission to the hospital and have a family member or representative present for emotional support
  • Access, copy and update your medical record within a reasonable timeframe in accordance with the Notice of Privacy Practices
  • Contact a Patient Advocate if there are concerns or complaints about care received or the privacy of your medical information
  • Request or refuse an interpreter
  • Give consent or refuse consent to the hospital to produce or use recordings, films or other images other than for your care
  • Ask your healthcare provider to please wash their hands
  • Formulate Advance Directives and have hospital and medical staff comply with those directives to the extent permitted by law
  • Leave the Hospital as soon as possible with instructions about how to care for yourself at home
  • Request a same sex chaperone to be available for any outpatient visit

Responsibilities: A Patient has the Responsibility to:

  • Give your health care team the most complete and correct information about your health, health history, insurance, and related issues
  • Tell your caregivers about changes in the way you feel when you are in the hospital, doctor's office, or after you leave
  • Follow the plan of care
  • Be considerate and respectful of other patients and Hospital employees as well as others' property and equipment
  • Keep noise to a minimum; use the telephone, TV, and lights courteously
  • Pay attention and ask questions of the healthcare team regarding any aspect of your care
  • Speak up if you do not understand
  • Discuss your Advance Directive with your physician prior to admission, when admitted, and anytime you makes a change to the document
  • Help us maintain a healthy and healing environment, refrain from the use of tobacco products in adherence to the hospital's tobacco-free policy
  • Meet financial commitments

Get more information about your patient rights and responsibilities.

We are pleased to provide excellent care.

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Compliments, comments or concerns, call our 24 hour Patient Hotline.
Inside the Hospital: call ext. 4-2273
Outside the Hospital: call 202-444-2273