Discharge Information

Going Home

Your doctor will tell you when you will likely be discharged. The actual time of departure is often contingent on final "morning of" laboratory or radiology tests and a last assessment of your physical status by your doctors. We are very sensitive to the inconvenience that this may cause, and we will make every effort to keep you informed on the progress of your hospital discharge.

After your physician has written your discharge orders, the nurse will review your discharge instructions with you and provide any prescriptions ordered by your physician. Be sure you understand these instructions and have contact names and phone numbers in the event you have questions or need to make follow up appointments.

Valuables secured in the Protective Services office may be reclaimed by stopping by the Protective Services office on your way out, or by sending a family member to the office prior to departure. Please remember to bring the receipt in either case. Unit personnel will escort you to the Main Lobby. Your bill will not have been fully itemized at the time of your discharge, so it will be mailed to your home once it has been completed.

The Out-Patient Pharmacy is located on the ground floor of the Pasquerilla Healthcare Center (PHC). Prescriptions and selected over-the-counter medications may be conveniently purchased there on your way home. You may receive a phone call from one of our nurses in the days after you go home. We are very interested in how you are progressing in your recovery. Feel free to ask about questions which may arise after your discharge.

If You Need More Care

After your stay at MedStar Georgetown University Hospital, you may need additional follow-up care to help you reach your full potential for recovery and independence. Many patients benefit from medical rehabilitation, especially individuals with spinal cord injury, stroke, brain injury, cardiac conditions, or a variety of orthopaedic conditions.

MedStar Georgetown University Hospital provides excellent rehabilitation services on an outpatient basis if you are able to regularly come back to the hospital for therapy. If you need additional inpatient rehab, MedStar National Rehabilitation Network, a member of MedStar Health and rated as one of "American's Best Hospitals" by U.S. News & World Report, offers a complete range of medical rehabilitation services both at its inpatient hospital and at more than 35 MedStar NRN Regional Rehab outpatient locations throughout the area.

MedStar National Rehabilitation Network offers physical therapy, occupational therapy, speech and language therapy, psychology services, prosthetics and assistive technologies, a team of doctors and nurses who specialize in medical rehabilitation and many other services. As a patient you are at the center of this team as they work with you to reach goals that are individualized to meet your life and goals. For more information, call (202) 877-4NRH or ask your Case Manager for additional information.

Is Home Care Right for You?

Hospital stays are very short today. You might go home before you fully understand your diagnosis; before you can handle your wound care by yourself; before you can get out of bed unassisted; or while you are still weak and unable to go to the doctor's office for follow-up care. In such situations home care can provide a continuation of the care you received in the hospital from nursing, therapy, or aide services. Home care can bring the services, technologies, therapies and equipment of a hospital into the comfort and privacy of your home.

MedStar Health Home Care has been providing home care since 1900. They can ease your transition from hospital to home because they have answers to many of your questions and concerns. The first step is knowing that you, a family member, or your doctor can call 1-800-862-2166 to arrange for home care 24 hours a day, seven days a week.

MedStar Health Home Care works with your doctor and you to develop an individualized care plan. We then put together a home care team of skilled professionals who work with you and your family to understand your condition, determine how many visits are needed, and what types of services you can expect to receive. The home care team may include a nurse, therapist, home health aide, social worker or nutritionist depending on your needs. The team may also include IV therapy to provide chemotherapy, antibiotic therapy, and pain control therapy or total parenteral nutrition.

If you need home care and live in Maryland, Washington, D.C., or Northern Virginia, MedStar Health Home Care would like to provide your care. Your safety, recovery and independence at home are MedStar Health Home Care's primary goals. Please call 1-800-862-2166.

Medical Records

Because your medical records are confidential, the Hospital has safeguards in place to protect the privacy of your records. Your written permission is required for the release of information from your records except in those situations specified by the federal Health Insurance Portability and Accountability Act (HIPAA). (You should have received a pamphlet, "Notice of Privacy Practices" when you first came to MedStar Georgetown University Hospital. This document outlines all of our procedures and practices related to protecting your health information.)

While the information in your medical record is about you and is your information, the actual physical record is the property of MedStar Georgetown. Your physician will usually arrange to send information from your record to those who will be seeing you for follow-up care. However, there may also be other circumstances that require you to obtain copies of your records. If this is the case, please contact our Health Information Management Department at (202) 444-3392 to make arrangements for any record-related information pertaining to your stay here.

Please note, requests for records related to outpatient doctor's office appointments must be separately requested directly through your doctor's office. There is a charge for patients who wish to obtain copies of their medical records for personal use.

Saying Thanks

Patients frequently ask how they can best express their gratitude for the compassionate care they receive at our hospital. Staff members are not permitted to accept tips or gratuities, and gifts are discouraged. However, if you feel that staff members have excelled in caring for you, we urge you to mention them by name in a letter to our hospital president (c/o Main Administration, MedStar Georgetown University Hospital, 3800 Reservoir Road, Washington, DC 20007). They will be recognized as a "Georgetown Star".

You may also receive a Patient Satisfaction survey (see below). This is another opportunity for you to highlight any service or employees that you wish to recognize.

Donations to MedStar Georgetown University Hospital

For those patients who wish to express their gratitude by making a tax-deductible contribution to MedStar Georgetown University Hospital, please contact the hospital development staff at (202) 444-3000 and ask to speak with a member of our hospital development team. Gifts can be made in support of a department, division or program that is most special to you. Gifts can also be made in honor of or in memory of a family member or friend, or a physician/healthcare provider.

Checks should be made out to MedStar Georgetown University Hospital and any special notation regarding the gift designation should be noted in the memo portion of the check. Gifts can be sent to the following address:

MedStar Georgetown University Hospital
c/o Medical Center Development
PO Box 571404
Washington, DC 20057

Donations to the MedStar Georgetown University Hospital Patient Sharing Fund

The MedStar Georgetown University Hospital Patient Sharing Fund gratefully accepts donations to support its effort to provide emergency and temporary non-medical assistance for MedStar Georgetown patients. The fund receives donations from area churches, individual donors, patients and employees. Donations to the Sharing Fund are tax-deductible.

To make a donation to the Sharing Fund, please contact Pastoral Care at ext. 4-3030, or send your check to:

MedStar Georgetown University Hospital
Patient Sharing Fund
c/o Department of Mission and Pastoral Care
3800 Reservoir Rd, NW
Washington, DC 20007

Patient Satisfaction Surveys

Our Magnet nurses and award-winning physicians and staff are extremely proud of the quality of our healthcare. We are pleased to give you an opportunity to comment on individuals and services that you feel were particularly noteworthy. Your observations form the basis in part for our employee reward system and your suggestions about your visit at MedStar Georgetown are highly valued by those who cared for you. The survey may be delivered in the form of a phone call or a mailed questionnaire and will take about 15 minutes to complete. Patients are selected randomly to participate and you may elect to answer or not answer any  specific question. We want to provide very good care and we urge you to respond to this survey if you receive one. If you have questions about participating in this effort, please contact hospital administration at (202) 444-3000.