Interpreter services for both American Sign Language (ASL) and over 175 spoken languages is available 24/7 to all patients and families for appointments, procedures and hospital stays. Interpretation is provided by video and phone through the MedStar Interpreter Network (MIN)—an on-demand spoken and sign language interpretation system which provides immediate access to qualified medical interpreters. There is no cost to patients or families for interpretation at the hospital.
All interpretation on the MIN system is provided remotely by Georgetown and other hospital-based medical interpreters on a closed and secure network. MIN interpretation is not broadcast or recorded.
Video interpretation is also available in Spanish and 10 other languages on the MedStar Interpreter Network at Georgetown. The network also provides qualified medical interpretation by phone at no cost to patients and families in over 175 languages throughout the hospital for all appointments, procedures and hospital stays.
MedStar Georgetown University Hospital interpreters or Language Services Advocates provide MIN and in-person interpretation, and also assist patients and families with any cultural or special needs. Language Services Advocates are available Monday through Friday, 8 a.m. to 5:30 p.m.
How Do I Get an Interpreter?
When scheduling your hospital appointment or service, if not asked, please let us know that you need interpreter services. The hospital and your physician's office are equipped to ensure that interpretation is available for your visit.
When calling the hospital or your doctor's office, our staff will add an interpreter to the call when needed.
How to Contact Language Services:
Language Services Office – Patient and Physician Advocacy and International Services
Concentrated Care Center (CCC)
Washington, DC 20007
Open Monday through Friday, from 8 a.m. to 5:30 p.m.
Email for the Deaf/Hard of Hearing firstname.lastname@example.org.