What is the best way to reach my doctor’s office?

Can email be used for communicating patient concerns or questions?

When should I expect to get my test results (procedure, pathology, radiology, or laboratory results)?

When should I schedule a follow up visit?

What is your policy for prescription refills?

How do I get paperwork, letters, or FMLA forms completed for my employer?

What is your policy on prior authorization requests?

I have an urgent symptom, what should I do?

How do I prepare for my procedure?

When will my treatment begin?


What is the best way to reach my doctor’s office?

We have found that the patient portal is an excellent way to communicate with our office. If you have not signed up for the portal, please visit www.mymedstar.org to set up an account. We offer several phone lines for streamlined communication with your provider. If you want to schedule an office appointment, a routine endoscopy (EGD), or a routine colonoscopy, you can call our scheduling line at 855-546-0620. If you want to speak to a nurse for your specific provider, please call 202-444-8541 and follow the prompts to get to a nurse.  The 202-444-8541 phone number also has prompts for prescription refills and options to speak with our administrative staff.

Can email be used for communicating patient concerns or questions?

No, we do not use email for communication. The only thing that you will receive via email is your prep instructions. For protection of your personal information (HIPPA), we do not use email.

When should I expect to get my test results (procedure, pathology, radiology, or laboratory results)?

Our providers communicate test results in different ways. Some use the patient portal and others send letters via the postal service.  If your results are urgent, we will communicate them to your as soon as possible. Otherwise, please allow 10 business days to get your results. Often it takes this amount of time for the test results to be final.

When should I schedule a follow up visit?

If your condition requires routine follow up visits, please schedule your follow up visit when leaving your clinic appointment or procedure. We have a patient check out station that is set up to schedule future office appointments and procedures. Scheduling your appointments in advance will ensure that you get to choose a date that is convenient for you.

What is your policy for prescription refills?

Please allow us two business days to process your refill request. When you call for a refill request, follow the prompts on the 202-444-8541 phone number. Please have your name (with spelling), date of birth, medication name, medication strength, and pharmacy contact information available.

How do I get paperwork, letters, or FMLA forms completed for my employer?

There is a charge associated with any official paperwork that we are asked to fill out. The cost varies depending on the complexity of the paperwork and number of pages.  We have 7-10 business days to complete any paperwork. We can provide you with the official policy. You can call 202-444-8541 and speak with the administrative staff if you have questions about this policy.

What is your policy on prior authorization requests?

Prior authorization requests take time. The time that each request takes depends on the insurance and the complexity of the medication or imaging.

Non-complex medications include things like acid reducing medications. These medications typically take 3-5 business days to get approved. Please have your pharmacy fax us the prior authorization request to speed up the process. If the pharmacy does not fax us the request, the process will take extra time. Our fax number is 1-877-303-1462.

Complicated medications for inflammatory bowel disease or hepatitis C can take weeks to get approved. We ask for your patience with this process.

Imaging such as MRI and CT scans take at least 3 business days to get approved. If you do not provide us with enough time to get your prior authorization, you may be asked to reschedule your imaging.

I have an urgent symptom, what should I do?

Urgent symptoms such as: severe diarrhea, uncontrolled abdominal pain, fever, weakness, lightheadedness,  rectal bleeding, chest pain, shortness of breath, or uncontrolled nausea/vomiting will likely need to be evaluated in the nearest emergency room or urgent care. If you leave us a message with these types of symptoms, we may not get back to you until the next day. Please consider an evaluation in an emergency room or urgent care for severe symptoms.

How do I prepare for my procedure?

Each procedure has specific associated preparations. Your physician will advise you how to proceed. Generally speaking, explorations of the large intestine (colon) require it to be empty; you should follow your physician's instructions regarding taking a laxative to achieve this.

Some procedures are done under "twilight" sedation, which may require specific instructions for the day of or day before.

When will my treatment begin?

If you are having a procedure for the purposes of diagnosing a condition, your physician may be able to partially treat it immediately (such as removing polyps during a colonoscopy or performing a sphincterotomy during an ERCP).

Some diagnoses, such as GI cancers, require coordinating with other MedStar Georgetown physicians, such as at the Lombardi Comprehensive Cancer Center. Sometimes procedures are done as part of a fact-finding mission, to gather information used to make a treatment plan, such as in the case of evaluating your place in line for a liver transplant.

Your physician will guide you regarding the specific diagnosis and treatment of your condition.

Learn More

Patients with conditions of the digestive tract often suffer for years before their conditions are accurately diagnosed and treated. No matter how complex your condition, our specialists can provide the care you need.

Learn more about the gastrointestinal conditions we treat.