During Your Stay

Bed Linens 

Your bedding will be changed on a regular basis and as necessary. The general routine is for the staff to routinely freshen your bed and assist you with your bath during the day shift. However, there may be times when this is done on evenings or nights to accommodate testing, surgery or patient preference. Remember that it is very easy to misplace small personal items in your bedding. Please be careful to secure such belongings in your plastic bag or bedside table.


Our Housekeeping staff seeks to provide you with very good care by keeping your room and the nursing unit clean and tidy. Your housekeeper completely cleans and disinfects your room before you are admitted into the room. Housekeepers clean patient rooms daily, between 7 a.m. and 3:30 p.m. They will remove trash from your room at least once daily, as well as wipe off table surfaces, chairs, and heating units and dust the television and the floor. Your bathroom will also be cleaned. Any spills or other housekeeping issues should be reported to your nurse whenever they happen, so housekeeping can be notified to come to your room.

We conduct surveys during your stay to learn about your current experience here at MedStar Georgetown University Hospital. You may also receive a more general patient survey in the mail after you are discharged. Please take a few minutes to complete and return the questionnaire. Your comments and suggestions will be confidentially shared with our managers and staff. Feedback from our patients provides us with valuable information that helps us improve our housekeeping services as well as recognize those employees who go above and beyond.

Identification Bracelet

Be sure to wear your hospital identification bracelet during your entire visit. If you receive a colored bracelet, keep that on as well.

Mail Delivery

Mail is delivered once daily in the afternoon. Mail received after discharge will be sent to your forwarding address. Stamped outgoing mail may be left with the nursing unit secretary for mailing. Mail collection boxes are located at the entrances to the PHC Building and the Emergency Department. FedEx collection boxes are located at the entrances to the Pasquerilla Healthcare Center (PHC) and the Lombardi Comprehensive Cancer Center.

Room Information

We are committed to ensuring that you are as comfortable as possible during your stay with us. Your room assignment depends upon the type of care you require. Some services are restricted to specific locations to ensure proper care is being provided. We will make every effort to provide the type of accommodations that you request. Please be aware that we have a limited number of private rooms and they are assigned based on medical necessity and then on a first-come first-served basis, as they are available. Upon admission, the nursing staff will acquaint you with various features in your room, including your bed's electrical controls and the nurse-call system. Here are a few suggestions to make your stay as safe as possible:

  • Keep the top two side rails raised while in the bed to avoid rolling out
    while asleep or under sedation.
  • Store eyeglasses and dentures in the drawer of your bedside table (and be sure to place dentures in the special cup for that purpose–do not wrap them in tissues).
  • Do not use electric appliances such as blow dryers and shavers (battery-operated razors are acceptable).
  • Inform the nurse of any medications you brought from home and use them only if your doctor writes the order to do so and under nursing supervision.

To call your nurse, a call button is attached to your pillow or bed linen. There is also a call button in each bathroom and shower. When you press the button, the nursing station is alerted that you need assistance and a light flashes above your door. A staff member will respond to your signal as soon as possible.

Voucher-Free Wi-Fi Internet Access

Patients and visitors no longer need a voucher to log onto Wi-Fi at MedStar Georgetown. Instead, individuals can simply select “MedStarGuest” as their Wi-Fi resource under Settings and connect by accepting the Acceptable Use Policy.  We are pleased to provide this voucher-free Wi-Fi access to give patients and visitors convenient and secure access to connect with family and friends during their time at the Hospital.