Service Areas for MedStar Georgetown Volunteers

Inpatient Clinical Units

Patients stay in inpatient clinical units overnight either post surgery, for a short term stay or a long term stay. Volunteers assist at the nurses' station and also in patient rooms. Volunteers engage in one-on-one interactions with patients, distribute and collect meal trays, answer phones, page doctors, assist with paperwork and help the nurses and techs in many other ways. Examples of these units are oncology, cardiac care, post-surgical units and general medicine.

Child Life

Volunteers have one-on-one interaction with the patients. Examples include playing with patients or siblings, watching movies, creating art and helping with homework. Some of the children are very ill and their physical appearance may be evidence of this, i.e., the patients may have lost hair, have an IV, be unable to get out of their bed or leave their room. Volunteers must be over the age of 18.

Outpatient Clinical Units

Patients go to outpatient units for a service or appointment. Parts of an outpatient unit include the welcome/sign-in area, waiting room, exam rooms, consultation rooms and medical record area. All outpatient units are open Monday through Friday, 9am-5pm. Therefore, if you want to volunteer in an outpatient unit, you will need to be available at those times. Volunteers help at sign-in desks, walk patients to exam rooms and help in the records area. Volunteers also assist in the gym for Physical Medicine and escort patients in Radiology. Other examples of outpatient units include the Wound Healing Center, Hand & Foot Clinic, Cyberknife, Pharmacy and Transplant Institute.

Emergency Department

Volunteers assist in the waiting room by asking patients if they are in need of blankets, water, or any other need. They also clean the toys in the play area and wipe down surfaces regularly. Volunteers will also assist the triage staff in signing in and escorting patients. Volunteers must be over the age of 18.

The Lombardi Cancer Center Pediatric Hematology/ Oncology Clinic

Volunteers engage in one-on-one and group activities with the pediatric patients and their siblings. Volunteers will be asked to clean toys, clean up after arts & crafts and engage with children in the waiting room. Clerical work is also part of this volunteer role.


Volunteers help MedStar Georgetown patients and their loved ones get to their destinations. Volunteers assist at Concierge Desks and in main intersections of hallways. This also includes transporting patients in wheelchairs

Waiting Rooms

  • Surgical Waiting Room: Volunteers engage with family members and act as a liaison to communicate with family members the status of their loved one. Volunteers work 4-hour blocks of time in the department and, assuming the nature of their interaction, must be mature, compassionate, and very composed to deal well with any scenario.
  • NICU Family Lounge: Volunteers play with siblings of NICU patients and assist the families.


Volunteers assist in numerous ways in offices by helping to coordinate programs, work on computers, perform administrative tasks and help at events. Some examples of offices are Nurse Recruitment, Urology, Pathology, Public Affairs and Neurosurgery.

Contact the Department of Volunteer Services

MedStar Georgetown University Hospital
3800 Reservoir Road, NW
Washington, DC 20007
CCC Building Room 3402
[email protected]

Hours of Operation: Monday through Friday, from 9 a.m. to 5 p.m.
Walk-in Hours: Monday through Friday, from 9:30 a.m. to 12:00 noon